Orders are typically processed within 3–5 business days. Delivery times vary by location, but most orders arrive within 3–4 business days. You’ll receive tracking details once your order ships.

For customized length, you can select the closest available size from our listings. Please add your preferred length in the order notes at checkout.

If you would like a customized width, please contact our support team — we’ll be happy to guide you.

If your order hasn’t shipped yet, reach out to our support team as soon as possible for assistance.

We accept returns within 30 days of delivery on unused items in original condition. To start a return, contact our support team, and we’ll guide you through the process. Or click our Return Policy

Once you submit your order, you will receive an order confirmation email. If you need an additional or replacement copy of your receipt, we’ll be happy to resend it via email. Please reach out to our Support Team for assistance.

As required by law, applicable sales tax is charged on all purchases, except in states where sales tax is not applicable.

Your payment will be processed immediately once you complete your purchase at checkout.

Once we receive your returned item and confirm that it is in its original, undamaged condition, we will issue a refund to your original payment method.

After delivery, please allow 2–5 business days for processing. Kindly note that it may take an additional 3–5 business days for your bank or credit card provider to reflect the refund on your statement.

We strive to display our products with the most accurate colors possible. However, due to variations in monitor and screen settings, the actual product color may differ slightly from what you see online.

To ensure you’re fully satisfied, we recommend ordering a free color sample before making your purchase. This allows you to see the true color and feel the high-quality fabric in person.

We take your privacy seriously and are committed to protecting your personal information. All information on our website is secured using industry-standard encryption, and your details are used only to process your order and provide support.

Single-use Limitations: Standard promo codes and partner-specific codes are valid for one-time use per customer and per checkout.

Subject to Change: Promotional offers, discount rates, and active campaigns may change at any time without prior notice. We reserve the right to modify, update, or cancel any promotion or discount program at our discretion.

For the latest updates and new offers, please stay connected with us. When new promotions are available, you will automatically receive an email notification with all the details.

Offers cannot be combined with any other promotions or discounts.

Please note that if the shipping address is entered incorrectly at the time of checkout, Bes Home will not be responsible for any loss or reimbursement. We strongly recommend reviewing all shipping details carefully before placing your order to ensure accuracy.

If you notice any error after placing your order, please contact our Support Team as soon as possible. However, please be aware that we cannot guarantee any changes once the order has been shipped.

Yes, our curtains are easy to clean and designed for convenient care. They are machine washable at 80°F and do not require bleach. For best results, iron on a low temperature or use a low tumble dry setting.